Troubleshooting HR & Payroll

Resolving salary calculation errors, attendance sync failures, and slip generation.

Common HR & Payroll Issues

1. Salary Slip Calculates Zero Amount

• Cause: No active Salary Structure Assignment exists for the employee for the given payroll period.
• Solution: Create and submit a Salary Structure Assignment with an effective date preceding the payroll start date.

2. Biometric Attendance Not Syncing

• Solution: Verify the background sync utility service is running and API credentials match.