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Troubleshooting APIs & Integrations

Resolving webhook delivery failures, authentication errors, and rate limits.

Common Integration Issues​

1. 401 Unauthorized or 403 Forbidden on API Calls​

  • Solution: Confirm that API Key and Secret are active and sent in the header format Authorization: token api_key:api_secret.

2. Webhook Not Triggering​

  • Solution: Inspect the Webhook Request Log to check the HTTP status code returned by the destination endpoint.