Troubleshooting APIs & Integrations

Resolving webhook delivery failures, authentication errors, and rate limits.

Common Integration Issues

1. 401 Unauthorized or 403 Forbidden on API Calls

• Solution: Confirm that API Key and Secret are active and sent in the header format Authorization: token api_key:api_secret.

2. Webhook Not Triggering

• Solution: Inspect the Webhook Request Log to check the HTTP status code returned by the destination endpoint.