Troubleshooting Sales Operations

Pricing rule issues, credit limit blocks, and invoice tax discrepancies.

Common Sales Issues

1. Credit Limit Exceeded Warning

• Cause: Customer outstanding balance plus current order value exceeds the assigned limit.
• Solution: Request payment on overdue invoices or have an authorized manager increase the credit limit.

2. Incorrect Tax Calculation

• Solution: Verify that the selected Sales Taxes and Charges Template is set to calculate on Net Total or Previous Row Total according to local tax law.